1. Information We Collect

We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, doctoral address, date of birth, gender, and other medical history information you choose to provide.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, such as to:

• Facilitate medical appointments and consultations.
• Send you technically important notices, updates, security alerts, and support messages.
• Respond to your comments, questions, and requests.
• Monitor and analyze trends, usage, and activities in connection with our services.

3. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. We use enterprise-grade encryption for all sensitive health data both in transit and at rest.

4. Your Rights

You have the right to access, update, or delete your personal information at any time. You can do this by logging into your account or by contacting our support team. You also have the right to request a copy of your medical data in a portable format.

5. Appointment and Billing Notices

We use your appointment and payment information to manage bookings, confirm visits, and send service notices. For video appointments, refund and missed-slot rules are governed by our Terms of Service, including the requirement to rebook if you miss your scheduled slot.