1. Information We Collect

We collect information you provide directly to us, such as when you create or modify your account, request appointments, contact support, or otherwise communicate with us. This may include name, email, verified phone number, address, date of birth, gender, medical history information you choose to provide, appointment details, billing records, and payment status.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, including facilitating medical appointments and consultations, sending important notices and security alerts, responding to support requests, and monitoring usage and service trends.

• Facilitate medical appointments and consultations.
• Send technically important notices, updates, security alerts, and support messages.
• Respond to comments, questions, and requests.
• Monitor and analyze trends, usage, and activities in connection with our services.

3. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Sensitive health and billing data is handled using appropriate security controls.

4. Your Rights

You have the right to access, update, or delete your personal information by logging into your account or contacting support. You may also request a copy of your medical data in a portable format where applicable.

5. Appointment and Billing Notices

To operate the clinic platform, booking flow, billing flow, and support process, the platform may process patient profile details, verified phone/email status, appointment records, video consultation details, in-person visit details, invoices, payment transactions, refund records, and support requests. Online payments for video appointments, in-person appointments, invoices, and related clinic services may be collected by IshSwamiTech as the technology and payment collection partner. Healthcare services are provided by Dr Chandrakumar Deshmukh through the Viddhakarma platform/domain. Payment processors receive only the information required to create, process, verify, refund, or reconcile the transaction.