Last updated: February 2026
Video appointment payments are processed for the Viddhakarma healthcare service. The policy below applies to booking, cancellation, and refund handling for the platform.
1. Video appointments
Video appointment payments are non-refundable once payment is completed because the selected doctor slot is reserved for the patient. Missed video appointments require a fresh booking unless the clinic separately approves rescheduling.
2. In-person appointments
In-person appointment cancellation, rescheduling, and refund eligibility depend on the clinic's live availability, service type, and the timing of the cancellation request.
3. Approved refunds
If a refund is approved by the clinic or platform support team, it will be initiated to the original payment method where possible. Bank, UPI, card, and gateway settlement timelines may take several business days after initiation.
4. Gateway charges
Payment gateway, bank, or platform processing charges may be non-refundable where they have already been charged by the payment processor or bank.
Refund support
For healthcare/service questions, contact info@viddhakarma.com. For payment/platform support, contact info@ishswami.in.